VITAURUM ApS, trading as “The Spot”, CVR no. 36 89 60 43, Else Alfelts Vej 65, st. tv, 2300 København S, Denmark. VAT registered.
Contact: admin@thespot.dk · 42 90 54 83
These trade conditions apply to online food and drink orders placed via our ordering system, catering bookings made through this site or by phone/email, and any add-on services shown in our ordering system (such as bike rental hours).
All prices are shown in Danish kroner (DKK) and include Danish VAT (moms), unless stated otherwise. We reserve the right to change prices at any time; the price shown at the time you place your order applies. Online orders and their payment are processed by our payment provider, Stripe, using the payment methods offered there. We do not store your card details.
Online orders are placed for takeaway/pickup at The Spot, Else Alfelts Vej 65, st. tv, 2300 København S, within our opening hours, unless a different arrangement (e.g. catering delivery) has been agreed separately. Orders may be placed for same-day pickup or scheduled up to one month in advance. You will receive an order confirmation once payment succeeds. Please check your order for accuracy, including any allergy or preference information, before confirming.
Under Danish and EU consumer law, the standard 14-day right of withdrawal for online purchases does not apply to food and beverages that are prepared to order and/or liable to deteriorate or expire rapidly (Danish Consumer Contracts Act (forbrugeraftaleloven) §18(2); EU Consumer Rights Directive Art. 16). This means orders for food/drink placed through our ordering system generally cannot be cancelled once preparation has started. If you believe there has been an error with your order, please contact us as soon as possible — see “Complaints” below.
Catering bookings may be cancelled or changed by contacting us directly; cancellation terms (including any deadlines or fees for larger bookings) will be confirmed individually when you book.
If something is wrong with your order, please contact us first at admin@thespot.dk or 42 90 54 83 so we can put it right. If we cannot resolve a complaint directly, you may bring it to the Danish Consumer Complaints Board (Nævnenes Hus / Center for Klageløsning, naevneneshus.dk) or, for online purchases, via the EU’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We are not liable for delays or failure to deliver caused by circumstances beyond our reasonable control (force majeure), including but not limited to equipment failure, illness, or events affecting our suppliers.
These conditions are governed by Danish law.
We may update these conditions from time to time; the version in force at the time you place an order applies to that order.
Last updated: 12 August 2026
